Shipping policy

Global Shipping Policy

Last updated: 21 July 2026

Thank you for shopping with LT Design Works. We deliver to customers around the world, with shipping availability, prices and estimated delivery times calculated automatically at checkout.

Shipping Destinations

The countries and regions currently available for delivery will appear at checkout after you enter your shipping address.

If a shipping option is displayed, we can normally deliver your order to that destination. Availability may vary depending on the products ordered, your location and current carrier restrictions.

Shipping Prices

Shipping prices are calculated automatically at checkout based on factors including:

Your delivery address
The products in your basket
Parcel size and weight
The delivery service selected

You will see the complete shipping charge before placing your order. We will never add an undisclosed shipping charge after checkout.

Estimated Delivery

The delivery options and estimated arrival times available for your order are displayed automatically at checkout.

Delivery dates are estimates rather than guarantees. Customs inspections, severe weather, public holidays, carrier disruption and circumstances outside our reasonable control may occasionally cause delays.

Orders containing multiple products may be prepared or dispatched separately. If this happens, you may receive more than one parcel and tracking number at no additional shipping cost.

Order Processing

Orders begin processing after payment has been confirmed. You will receive a confirmation email when your order has been placed and another notification when tracking information becomes available.

Orders placed during weekends, public holidays, sales or unusually busy periods may take slightly longer to process.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

If duties and taxes are collected at checkout, they will be shown before you place your order. If they are not shown as included, the recipient may be required to pay them directly to the carrier or customs authority.

These charges are determined by the destination country and are outside our control. Customers are responsible for any applicable import charges that were not collected at checkout.

Tracking Your Order

When tracking is available, you will receive a dispatch confirmation containing your tracking details. Please allow up to 72 hours for the carrier’s tracking system to update.

Some economy or international delivery services may provide limited tracking.

Address Accuracy

Please check your delivery address carefully before placing an order, including the postcode or ZIP code and any apartment, building or unit number.

If you notice an error, contact us at sales@ltdesignworks.com as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing.

We cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied at checkout. Additional postage may be required if an order must be sent again.

Delayed Orders

If your order has not arrived by the end of the estimated delivery window shown at checkout, please:

Check your tracking information.
Check with other members of your household or building.
Contact the delivery carrier.
Contact us at sales@ltdesignworks.com, quoting your order number.

International parcels can occasionally be delayed by customs. We will assist with available tracking information and, where appropriate, open an investigation with the carrier.

Lost, Damaged or Incorrect Orders

If your parcel arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery at sales@ltdesignworks.com .

Please include your order number and clear photographs of:

The item received
The damage or problem
The external packaging
The shipping label

Keep the item and its original packaging while we investigate. Once the issue has been verified, we will provide an appropriate solution in accordance with our returns policy and your applicable consumer rights.

Orders reported as missing will be reviewed using the carrier’s tracking information and investigation process before a replacement or refund is issued.

Refused and Unclaimed Deliveries

Customers are responsible for accepting their delivery and paying any applicable customs charges that were not collected at checkout.

If a parcel is refused, left unclaimed or returned because required charges were not paid, any refund will be handled in accordance with our returns policy and applicable law. Where permitted, original shipping charges and any return, customs or carrier fees incurred by LT Design Works may be deducted from the refund.

Delivery Restrictions

Some products or destinations may be unavailable because of carrier, customs or legal restrictions. Current availability is determined automatically at checkout.

If we discover after purchase that we cannot fulfil or deliver an order, we will contact you and issue an appropriate refund.