Last updated: 1st of June 2026
This Privacy Policy explains how LT Design Works collects, uses, stores and protects personal information when you visit www.ltdesignworks.com, contact us, create an account or place an order.
LT Design Works is a trading name of LSBL Retail Limited.
Company name: LSBL Retail Limited
Trading name: LT Design Works
Company number: 15777509
Registered in: England and Wales
Registered office: 130 Longmead Drive, Sidcup, England, DA14 4NZ, United Kingdom
Email: sales@ltdesignworks.com
Phone: +44 7377 196244
For the purposes of UK data protection law, LSBL Retail Limited is the controller of the personal information described in this Privacy Policy.
1. Personal information we collect
We may collect and use the following types of personal information:
Information you provide to us
This may include:
- name;
- billing address;
- delivery address;
- email address;
- phone number;
- order details;
- account login details, if you create an account;
- messages you send to us;
- reviews, feedback or customer service communications;
- customisation details you provide for personalised products, if applicable.
Information collected when you use our website
This may include:
- IP address;
- device type;
- browser type;
- pages visited;
- products viewed;
- referring website or campaign;
- approximate location based on IP address;
- cookie and tracking preferences;
- website usage and performance information.
Payment information
Payments are processed by our payment service providers. We do not usually store full card numbers or full payment credentials on our own systems.
We may receive limited payment-related information, such as payment status, transaction reference, billing details and fraud prevention checks.
2. How we use personal information
We use personal information to:
- process and fulfil orders;
- produce, personalise or customise products where requested;
- arrange delivery;
- provide order confirmations and delivery updates;
- respond to customer service enquiries;
- manage returns, refunds, replacements and complaints;
- operate customer accounts;
- prevent fraud, unauthorised transactions and misuse of our website;
- comply with legal, tax and accounting obligations;
- improve our website, products and customer experience;
- send marketing communications where permitted;
- measure the effectiveness of our marketing and advertising;
- manage cookie preferences and website security.
3. Lawful bases for using personal information
We only use personal information where we have a lawful basis to do so.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We use your personal information where necessary to process and fulfil your order, deliver products, provide customer support and deal with returns or refunds.
Legal obligation
We use certain information where we need to comply with legal, tax, accounting, consumer protection or regulatory obligations.
Legitimate interests
We may use personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
This may include:
- running and improving our website;
- responding to customer enquiries;
- preventing fraud and misuse;
- keeping appropriate business records;
- understanding website performance;
- protecting our legal rights.
Consent
We rely on consent where required, including for certain marketing communications and non-essential cookies or similar technologies.
You can withdraw consent at any time where we rely on it.
4. Marketing communications
We may send marketing emails if you have opted in to receive them or where we are otherwise permitted by law to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at sales@ltdesignworks.com.
We will still send service messages where necessary, such as order confirmations, delivery updates, payment notices and customer service replies.
5. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work, such as basket, checkout, security and account login cookies.
Other cookies, such as analytics, advertising or personalisation cookies, may require your consent.
Please see our Cookie Policy for more information.
6. Who we share personal information with
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
- payment processors;
- ecommerce platform providers;
- website hosting providers;
- order fulfilment and print production partners;
- delivery and courier companies;
- customer service and communication tools;
- email marketing providers;
- analytics and advertising providers, where permitted;
- fraud prevention and security providers;
- professional advisers, such as accountants, lawyers or insurers;
- HMRC, regulators, courts, law enforcement or public authorities where required.
We only share information that is necessary for the relevant purpose.
7. International transfers
Some of our suppliers, service providers or fulfilment partners may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps designed to protect it in accordance with applicable data protection law. This may include using appropriate contractual safeguards or working with providers that have suitable transfer mechanisms in place.
8. How long we keep personal information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
This means we may keep:
- order records for tax, accounting and legal purposes;
- customer service records for complaint handling and business administration;
- marketing preferences until you unsubscribe or change your preferences;
- account information until the account is closed or no longer required;
- technical and security records for a limited period to protect our website and users.
Retention periods may vary depending on the type of information and the reason we hold it.
9. How we protect personal information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online service can be guaranteed to be completely secure. You are responsible for keeping your account login details secure and confidential.
10. Your data protection rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- object to certain uses of your personal information;
- request restriction of processing;
- request transfer of your information to another provider;
- withdraw consent where we rely on consent;
- complain to the Information Commissioner’s Office.
To exercise your rights, contact us at sales@ltdesignworks.com.
We may need to verify your identity before responding to a request.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
Email: sales@ltdesignworks.com
You also have the right to complain to the UK Information Commissioner’s Office.
ICO website: www.ico.org.uk
12. Third-party links
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information to them.
13. Children
Our website is not intended for children under 13 and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at sales@ltdesignworks.com.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page with a new “Last updated” date.
15. Contact us
For questions about this Privacy Policy or how we use personal information, contact:
LT Design Works
LSBL Retail Limited
130 Longmead Drive, Sidcup, England, DA14 4NZ, United Kingdom
Email: sales@ltdesignworks.com
Phone: +44 7377 196244