General Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of our website and the purchase of products offered by LSBL Retail Limited, trading as LT Design Works (hereafter referred to as “LT Design Works”, “we”, “our”, or “us”). By accessing or using our website, you agree to be bound by these Terms.
2. Company Information
LSBL Retail Limited, incorporated in England and Wales, trades as LT Design Works. We are a UK-based retailer offering a range of consumer goods including clothing, accessories, homeware, and personalised items. Our registered office is located in England.
3. Products and Availability
All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice. Images and descriptions are for illustrative purposes only and may vary slightly from the actual product.
4. Pricing and Payment
All prices are listed in GBP unless otherwise stated. Prices include VAT where applicable. We accept payment by card and other similar secure payment methods. Orders are not confirmed until payment has been received in full.
Customers are encouraged to contact LT Design Works directly regarding any concerns or disputes relating to card payments before initiating a chargeback through their financial institution. We will make every reasonable effort to resolve payment-related issues promptly and fairly. Excessive or unfounded chargebacks may result in a review of the customer’s account or suspension of future orders. We ask that customers allow us the opportunity to resolve any issues directly before contacting their financial institution.
5. Shipping and Delivery
LT Design Works provides shipping within the UK and internationally. Delivery times and costs vary depending on destination, selected shipping method, and product availability. Estimated delivery times are provided for guidance only and are not guaranteed.
Orders are processed during standard business hours and dispatched as soon as possible after payment confirmation. Customers will receive a confirmation email containing tracking details once an order has been shipped.
We are not responsible for delays caused by customs processing, courier services, or circumstances beyond our control. Any applicable customs duties, taxes, or import fees, whether within or outside the UK, are the sole responsibility of the customer. LT Design Works has no control over these charges, as they vary by country and are determined by local or international customs authorities. Some orders may be shipped from locations outside the UK, including into the UK, and may therefore incur import duties or taxes upon arrival. Customers are advised to check with their local customs office before placing an order to understand any potential import costs. Failure to pay customs duties or taxes may result in delays, returns, or additional charges for which LT Design Works accepts no liability.
If an order is lost or damaged during transit, customers must notify us within 14 days of the expected delivery date. We will investigate the issue and, where appropriate, offer a replacement or refund in line with our policies.
6. Returns and Refunds
Our Returns and Refunds Policy is outlined separately and can be found on our website. Please refer to that policy for full details on eligibility, procedures, and timeframes for returns and refunds.
7. Limitation of Liability
To the fullest extent permitted by law, LT Design Works shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability in respect of any claim shall not exceed the amount paid for the product in question.
8. Intellectual Property
All content, designs, images, and materials on this website are owned or licensed by LT Design Works. You may not reproduce, distribute, or modify any content without our prior written consent.
9. Privacy
We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR) where applicable. By using our website, you consent to the collection, use, and storage of your personal data as outlined below.
We collect personal information such as your name, contact details, shipping address, and payment information for the purpose of processing and delivering your orders, handling customer enquiries, and improving our services. We may also use your contact details to send you updates, offers, or marketing communications if you have consented to receive them.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal or accounting obligations, or to resolve disputes. When your data is no longer required, it will be securely deleted or anonymised.
Under the GDPR and UK GDPR, you have several rights regarding your personal data, including the right to access, correct, delete, or restrict its processing. You may also withdraw consent for marketing communications at any time. Requests related to these rights can be made by contacting our Data Protection Officer at dpo@lsbl-retail.co.uk.
We take appropriate technical and organisational measures to ensure that your personal information is protected against unauthorised access, alteration, disclosure, or destruction.
In accordance with international data protection requirements, LT Design Works incorporates the Standard Contractual Clauses (SCCs) adopted by the European Commission (also known as the EU Model Clauses) for the transfer of personal data from the European Economic Area (EEA) to the United Kingdom or any third country. These clauses ensure that any such transfers maintain a level of protection consistent with GDPR standards.
Where we use third-party service providers or partners outside the UK or EEA, we require them to enter into agreements incorporating the EU Model Clauses or equivalent safeguards approved by the relevant data protection authorities.
10. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve our services. Cookies are small text files stored on your device when you visit our site. Some cookies are essential for the website to function, while others help us understand how you use the site so we can improve it.
By continuing to use our website, you consent to our use of cookies in accordance with this policy. You may manage or delete cookies through your browser settings at any time; however, disabling certain cookies may affect the functionality of the site.
We use the following types of cookies:
- Essential cookies required for the website to operate.
- Analytical cookies to collect information about how visitors use our website.
- Functional cookies to remember user preferences and settings.
- Marketing cookies to deliver relevant advertisements or communications based on browsing behaviour.
All cookies are processed in accordance with GDPR and UK GDPR standards. For further details or to manage cookie preferences, please refer to the cookie management options on our website.
11. Fraud Prevention
LT Design Works actively monitors transactions to protect against fraudulent activity. All orders are subject to security checks, and we reserve the right to cancel or delay any order where fraud or misuse is suspected. Customers may be asked to provide additional identification or verification details before an order is processed. Any fraudulent activity, attempted chargeback abuse, or misuse of payment methods will be reported to relevant authorities and financial institutions.
12. Governing Law and Jurisdiction
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. The customer agrees that any dispute or claim shall first be submitted to binding arbitration in England before any court proceedings may be initiated. Any disputes shall be resolved exclusively through arbitration in England.
12. Amendments
We may update these Terms from time to time. The version published on our website at the time of your purchase shall apply.
13. Contact Information
For any queries, please contact us at:
Email: sales@lsbl-retail.co.uk
Address:
130 Longmead Drive, Sidcup, Kent, DA14 4NZ, United Kingdom